Privacy Policy
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Privacy Policy
At Bali Travel SIM, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit our website or purchase an eSIM, we may collect the following types of information:
Personal Information
- Name, email address, and phone number.
- Billing details and payment information.
- Order history and transaction details.
Device & Technical Information
- IP address, browser type, and device model.
- Cookies and usage data to enhance your browsing experience.
Communications Data
- Any messages or inquiries sent via email, live chat, or WhatsApp.
How We Use Your Information
We use the collected information for the following purposes:
- Order Processing & Customer Support – To process purchases, provide customer service, and manage refunds or complaints.
- Service Improvements – To analyze trends, improve website functionality, and optimize our services.
- Marketing & Promotions – To send offers, promotions, and updates (only if you opt-in).
- Security & Fraud Prevention – To detect and prevent unauthorized transactions and fraud.
Data Sharing & Protection
We do not sell or rent your personal data to third parties. However, we may share information with:
- Payment Processors – To process transactions securely.
- Service Providers – Companies that assist in delivering our services (e.g., email services, customer support platforms).
- Legal Compliance – If required by law or regulatory authorities.
All data is stored securely with encryption and access controls in place.
Cookies & Tracking Technologies
We use cookies to enhance user experience and track website performance. You can manage or disable cookies through your browser settings.
Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Request a copy of your data.
To make a request, contact us at [balitravelsimcard@gmail.com].
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
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Everything You Need to Know About Our eSIM
An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without a physical SIM card. Simply purchase, scan the QR code, and connect instantly.
Our eSIM works with eSIM-supported smartphones, including iPhone, Samsung, Google Pixel, and more.
After purchasing, you’ll receive a QR code via email. Scan it in your phone’s settings, and your eSIM will be activated immediately.
With an eSIM, you skip long airport queues, avoid overpriced SIM cards, and enjoy instant activation with no physical swapping.
It depends on your usage! For light browsing, 5GB is enough, but for streaming and social media, we recommend 10GB or more.
Our eSIM is data-only, meaning it provides 4G/5G internet access. You can use WhatsApp, FaceTime, and other apps for calls and messages.
You can easily top up your eSIM through our website or purchase a new eSIM if needed.
Yes! Our eSIM supports hotspot sharing, so you can connect other devices while traveling.
We offer different validity options, from 7 days to 30 days, depending on your selected plan.
Yes! If your eSIM is not activated due to compatibility issues, we offer a refund policy under certain conditions. Contact our customer support for assistance.