Complaint Handling Process

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Complaint Handling Process

Our Commitment to Customer Satisfaction

At Bali Travel SIM, we value your feedback and are dedicated to addressing any concerns efficiently. Your complaints help us enhance our products, services, and overall customer experience.

How to File a Complaint

We have made it simple for you to submit a complaint. You can reach out to us via email, WhatsApp, or our website.

Email Submission

  • Send an email to [balitravelsimcard@gmail.com] with the subject line: Complaint – [Your Name].
  • Include your name and the email address used for the purchase.

WhatsApp or Web Chat

  • If you contact us via WhatsApp or Live Chat, our team will verify your issue immediately.
  • You will receive a reference number for tracking your complaint.

Response Time

  • Complaints submitted via email or other channels will be acknowledged within 24 hours (1 business day).
  • If further investigation is required, we will keep you informed about the progress.

Resolution Process

We aim to resolve complaints as quickly as possible while ensuring fairness and accuracy.

Immediate Resolutions

  • Minor issues may be resolved on the same day through our customer service channels.

Cases Requiring Additional Investigation

  • If a more in-depth review is necessary, we will inform you of the estimated timeframe for resolution.
  • We will provide regular updates until the issue is fully resolved.

Finalizing the Resolution

  • Once an agreement is reached, we will implement the resolution within 2 business days, unless further action is required from your side.

Record Keeping & Transparency

To maintain service quality and transparency, we keep a record of all complaints for up to two years.

What We Document:

  • Your contact details and order number.
  • A detailed description of the issue.
  • The proposed resolution and estimated response time.
  • Updates on the resolution process and the final outcome.

This ensures accountability and helps us improve our services continuously.

Need Help? We’re Here for You!

If you have any concerns, feedback, or unresolved issues, don’t hesitate to reach out to us. We are here to assist you every step of the way!

why us why us
Why Bali Travel SIM Card ?

Stay Online Anywhere in Bali

001.

Instant e-SIM Activation

No physical SIM needed! Buy online, scan the QR code, and connect in minutes.

002.

Powered by Telkomsel 4G/5G

Enjoy the strongest and fastest network coverage in Bali, no interruptions.

003.

Affordable & Transparent Pricing

Prepaid plans with no hidden fees, no roaming charges, and flexible validity.

Before You Buy

Everything You Need to Know About Our eSIM

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without a physical SIM card. Simply purchase, scan the QR code, and connect instantly.

Our eSIM works with eSIM-supported smartphones, including iPhone, Samsung, Google Pixel, and more.

After purchasing, you’ll receive a QR code via email. Scan it in your phone’s settings, and your eSIM will be activated immediately.

With an eSIM, you skip long airport queues, avoid overpriced SIM cards, and enjoy instant activation with no physical swapping.

It depends on your usage! For light browsing, 5GB is enough, but for streaming and social media, we recommend 10GB or more.

Our eSIM is data-only, meaning it provides 4G/5G internet access. You can use WhatsApp, FaceTime, and other apps for calls and messages.

You can easily top up your eSIM through our website or purchase a new eSIM if needed.

Yes! Our eSIM supports hotspot sharing, so you can connect other devices while traveling.

We offer different validity options, from 7 days to 30 days, depending on your selected plan.

Yes! If your eSIM is not activated due to compatibility issues, we offer a refund policy under certain conditions. Contact our customer support for assistance.